How to Hire Property Management Rock Stars

They say that you are only as good as the company you keep. While it’s not always possible to hire perfect employees, there are a few things to keep in mind when trying to fill vacancies on your staff. Scott Safadi of Cal Bay Property Management recommends the following hiring tips for guaranteeing the best staff possible:
Clarify Expectations
While it might seem like common sense to expect an employee to dress professionally and show up on time, you’d be surprised at how many assumptions can be proven wrong. By being crystal clear about what you expect from new hires, you ensure that everyone is on the same page. In that vein, make sure your job description is thorough and clear in language. Include required skills and spell out the compensation you’re able to offer. This allows candidates to easily understand what they are in for in an interview.
Prioritize Skills
When you’re writing up the job description, be clear about the skills necessary for the position. If you’re hiring someone to handle rent payments, organization and a mathematical mind simply aren’t negotiable. By being clear about the requirements for the position, you set yourself up for hiring a candidate who is thoroughly qualified.
Stress Customer Service
It’s easy to say you’re good at customer service, but it’s another to actually handle customer interactions with skill and grace. In the property management world, your employees will likely interact with tenants or prospective tenants on a daily basis. To provide stellar service, you need employees who can clearly and effectively communicate. When it comes to the property management business, customer service trumps skill every time.
Reward Loyalty
Hiring can take time and focus away from your tenants, so you’ll want to bring on someone who is likely to stay. Look to a prospective hire’s resume for insight on their priorities. If they bounce from one job to another every year, chances are good that they won’t stick around your office for long, either. While it is important to hire a candidate who is well-qualified, longevity should always be factored in, too.
No matter how you handle hiring new members of your staff, by being honest and upfront about expectations, you set your team up for success.
– Scott Safadi, Cal Bay Property Management